Shipping policy

Shipping Policy

Thank you for visiting and shopping at NovaTrends. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1-2 business days.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your location and package weight.

 

3. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email or SMS once your order has shipped.

  • This message will contain your tracking number(s) and a link to track the package. The tracking number will be active within 24 hours.

4. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) for most pin codes.

  • An additional handling fee may apply to all COD orders.

  • COD orders may require phone or WhatsApp verification before dispatch.

5. Damages and Lost Packages

  • Damaged Items: If you receive a damaged product, please contact us within 48 hours of delivery at support@novatrends.co.in with clear photos or a video unboxing of the package.

  • Lost Packages: If your package is lost in transit, we will immediately issue a replacement or a full refund after verifying with the courier partner.

6. Incorrect Shipping Addresses

  • Customers are responsible for providing complete and accurate shipping information.

  • If a package is returned to us (RTO) due to an incorrect address or the customer being unavailable, a re-shipping fee will apply.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • Email: support@novatrends.co.in

  • Phone/WhatsApp: 7417220899,9119016265